◆ Data & Privacy ◆
Your privacy matters to us. This Privacy Policy explains exactly what personal data s5.com collects from Filipino players, how we use it, who we share it with, and how we keep it safe.
These highlights summarize our key privacy commitments. The full policy below contains the complete and legally binding details.
s5.com collects personal data strictly for the purposes of account registration, identity verification, payment processing, fraud prevention, and regulatory compliance. We do not collect data beyond what is necessary for these purposes.
All personal data transmitted to and from the s5.com platform is protected by SSL/TLS encryption. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest using industry-standard protocols.
s5.com does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is yours. We share it only where legally required or strictly necessary to operate the platform.
As an s5.com player, you have the right to access, correct, and request deletion of your personal data, subject to our legal retention obligations. You can exercise these rights by contacting our support team at any time.
s5.com uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform performance. We do not use third-party advertising cookies that track you across other websites.
s5.com processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations as administered by the National Privacy Commission (NPC).
This Privacy Policy ("Policy") describes how s5.com ("the Company," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the s5.com online casino platform available at s5com.net and any associated mobile or browser-based interfaces (collectively, the "Platform").
s5.com is committed to protecting the privacy and personal data of all Filipino players and users of the Platform. We process personal data in accordance with the Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC).
By registering an account on s5.com, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the s5.com Platform.
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, s5.com acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means that s5.com determines the purposes and means by which your personal data is processed.
Where s5.com engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud infrastructure partners — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with s5.com's instructions and this Policy.
If you have any questions, concerns, or requests relating to the processing of your personal data by s5.com, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.
s5.com collects the following categories of personal data from players and users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys, passport, driver's license) | Account registration, KYC verification, age verification (21+) |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, transaction notifications, support |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposit and withdrawal processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, performance optimization |
| Usage Data | Games played, bet amounts in PHP, session duration, login timestamps | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support, dispute resolution, service improvement |
| Verification Documents | Scanned copies of government-issued ID, proof of address, selfie photos for liveness checks | KYC compliance, identity verification, fraud prevention |
s5.com collects personal data through the following means:
s5.com uses the personal data we collect for the following purposes:
s5.com processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 of the Philippines:
s5.com does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom s5.com shares personal data are contractually required to process that data only for the specified purpose, in accordance with this Policy, and in compliance with the Data Privacy Act of 2012.
s5.com uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following types of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preference, and ensure Platform security. These cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your game preferences, display settings, and responsible gaming tool configurations. | Up to 12 months |
| Analytics | Collect anonymized data on how players use the Platform to help us improve performance and user experience. | Up to 24 months |
s5.com does not use third-party advertising cookies or cross-site tracking technologies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may affect the functionality of the Platform.
s5.com retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general guide, s5.com applies the following retention periods:
Upon expiry of the applicable retention period, s5.com will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
s5.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, s5.com will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by s5.com:
You have the right to be informed of how your personal data is being collected and processed by s5.com. This Privacy Policy fulfills that obligation.
You have the right to request a copy of the personal data s5.com holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data s5.com holds about you. You may update basic account information directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under Philippine AML and regulatory requirements.
You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by contacting our support team.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
If you believe that s5.com has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all verified requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.
The s5.com Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gambling regulations. s5.com does not knowingly collect, process, or store personal data from individuals under the age of 21.
If s5.com becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete all personal data collected in connection with that account, and, where required, report the matter to the relevant Philippine regulatory authority.
If you are a parent or guardian and believe that your child under 21 has registered an account on s5.com or provided us with personal data, please contact our support team immediately at the contact details in Section 14 so that we can take prompt action.
s5.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the Platform or by sending an email notification to the address registered on your s5.com account.
The revised Privacy Policy will take effect from the date of publication on this page. Your continued use of the s5.com Platform following the publication of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and close your account.
The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. We encourage you to review this page periodically to stay informed of how s5.com protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by s5.com, please contact our Data Protection Officer (DPO) using the details below. Our team is available 24 hours a day, 7 days a week.
For responsible gaming concerns, including self-exclusion requests, please visit our dedicated Responsible Gaming page for the fastest response.
s5.com is built on trust. Your personal data is protected, your PHP funds are secure, and your privacy is our priority. Ready to experience the full s5.com casino? Must be 21 or older.