s5.com Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and s5.com ("the Company," "we," "us," or "our") governing your access to and use of the s5.com online casino platform, including all games, services, features, and content made available through the website at s5com.net and any associated mobile or browser-based interfaces (collectively, the "Platform").

By registering an account, accessing the Platform, or using any service offered by s5.com, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the s5.com Platform and close your account. Continued use of the Platform constitutes ongoing acceptance of these Terms as they may be amended from time to time.

2. Eligibility

To register and use the s5.com Platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age, in accordance with Philippine gambling regulations governing online casino participation.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of the Philippines or your country of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited or restricted by law.
• You must not be an employee, officer, director, consultant, or agent of s5.com or any of its affiliated entities, or an immediate family member of any such person.
• You must not have been previously excluded or self-excluded from the s5.com Platform or any affiliated platform.
• You must register using your own true, accurate, and current personal information. Registration using fictitious, borrowed, or third-party information is strictly prohibited.

s5.com reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within the specified timeframe may result in account suspension or closure.

3. Account Registration

Each eligible individual may hold only one (1) active account on the s5.com Platform. The creation of multiple accounts by a single individual, whether under the same or different names, is strictly prohibited and constitutes a material breach of these Terms.

When registering your s5.com account, you agree to:

1. Provide accurate, complete, and current registration information, including your full legal name, date of birth, Philippine mobile number, and a valid email address.
2. Maintain and promptly update your account information to keep it accurate and current at all times.
3. Keep your login credentials — including your username and password — strictly confidential and not share them with any third party.
4. Notify s5.com immediately if you become aware of any unauthorized access to or use of your account.
5. Accept full responsibility for all activity conducted through your account, whether or not such activity was authorized by you.

s5.com reserves the right to refuse account registration or to close any existing account at its sole discretion, without obligation to provide a reason, subject to the return of any verified real-money PHP balance held in that account at the time of closure.

4. Deposits & Withdrawals

All financial transactions on the s5.com Platform are conducted in Philippine Peso (PHP). s5.com supports a range of payment methods accessible to Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank bank transfers. Supported payment methods are subject to change without prior notice.

Deposits:

• All deposits must be made from a payment account or method registered in your own name. Third-party deposits are not permitted.
• Minimum and maximum deposit limits apply and may vary by payment method. Current limits are displayed on the s5.com deposit screen after login.
• s5.com does not charge fees on deposits; however, your payment provider may apply their own transaction charges.
• Deposited funds are credited to your s5.com account upon confirmation of receipt. Processing times vary by payment method.

Withdrawals:

• Withdrawals may only be made to a payment account registered in the same name as your s5.com account. Withdrawals to third-party accounts are strictly prohibited.
• Before any withdrawal is processed, you must complete identity verification (KYC), which may include submission of a valid Philippine government-issued ID (e.g., PhilSys ID, passport, driver's license), proof of address, and payment method verification.
• Withdrawals are subject to minimum and maximum limits as displayed in your account settings.
• s5.com aims to process all verified withdrawal requests promptly, but processing times may vary depending on the payment method and verification status of your account.
• Any bonus funds credited to your account must satisfy the applicable wagering requirements before they may be withdrawn.

s5.com reserves the right to delay or withhold withdrawal processing pending completion of identity verification, investigation of suspected fraud or abuse, or compliance with applicable anti-money laundering obligations.

5. Bonuses & Promotions

s5.com may from time to time offer bonuses, free credits, cashback, reload promotions, and other incentives to eligible players. All such offers are subject to the following general conditions, in addition to any specific terms communicated at the time the offer is made:

• Bonuses are only available to players who have fully completed account registration and identity verification on s5.com.
• Each bonus offer is available once per player, per household, per IP address, and per device, unless otherwise stated.
• All bonuses are subject to wagering requirements, which must be fulfilled before any associated winnings may be withdrawn. The applicable wagering multiplier will be clearly stated for each promotion.
• Bonuses must be used within the validity period specified for each offer. Expired bonuses are forfeited without compensation.
• s5.com reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Any attempt to abuse bonus offers — including but not limited to creating multiple accounts, using promotional funds without genuine play intent, or exploiting software errors — will result in the forfeiture of all associated bonus funds and winnings, and may lead to permanent account closure.

6. Game Rules & Fair Play

All games available on the s5.com Platform operate using certified random number generation (RNG) technology, ensuring that all game outcomes are genuinely random, statistically independent, and not subject to manipulation by s5.com or any player. Live dealer games are conducted by trained professional dealers operating under strict studio protocols.

By participating in any game on the s5.com Platform, you acknowledge and agree that:

• You understand the rules of the game you are playing before placing any real-money PHP wager.
• The mathematical house edge applicable to each game type is inherent to the game and does not constitute manipulation or unfair dealing.
• Game results displayed on your screen are final once confirmed by the platform's server. In the event of a discrepancy between your device display and the server record, the server record shall prevail.
• Technical malfunctions — including server errors, disconnections, or software failures — void all plays and bets associated with the affected game round. s5.com will restore your account balance to its pre-malfunction state where technically verifiable.
• You will not use any software, algorithm, automated tool, bot, or external device to gain an unfair advantage over other players or the platform.

7. Prohibited Conduct

The following conduct is strictly prohibited on the s5.com Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and reporting to relevant Philippine authorities:

• Registering or using more than one account on the s5.com Platform.
• Providing false, inaccurate, or misleading information during registration or identity verification.
• Using the Platform while under 21 years of age.
• Depositing funds derived from illegal activity, money laundering, or fraud.
• Using stolen, unauthorized, or third-party payment methods to deposit funds.
• Engaging in chip dumping, match fixing, collusion with other players, or any form of coordinated fraudulent play.
• Attempting to exploit software vulnerabilities, game glitches, or technical errors for financial gain.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in place of genuine human play.
• Engaging in abusive, threatening, harassing, or discriminatory conduct toward s5.com staff or other players via any Platform communication channel.
• Attempting to reverse engineer, copy, or reproduce any software, game engine, or proprietary technology used by s5.com.

8. Intellectual Property

All content on the s5.com Platform — including but not limited to game software, graphics, animations, audio, video, text, logos, trademarks, interface designs, and underlying source code — is the exclusive intellectual property of s5.com or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the s5.com Platform solely for your personal, non-commercial entertainment purposes, subject to these Terms. This license does not include any right to:

• Copy, reproduce, distribute, publish, or transmit any Platform content without prior written consent from s5.com.
• Modify, adapt, translate, or create derivative works based on any Platform content.
• Use any s5.com trademarks, logos, or brand elements in any manner not expressly authorized in writing by s5.com.
• Frame or mirror any portion of the s5.com Platform on any other website or application.

Any unauthorized use of s5.com intellectual property may result in civil and criminal liability under applicable Philippine law.

9. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, s5.com and its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits due to technical malfunctions, server downtime, or connectivity issues.
• Unauthorized access to your account resulting from your failure to maintain the confidentiality of your login credentials.
• Errors or inaccuracies in game displays that differ from verified server records.
• Any interruption, suspension, or termination of the Platform or any service offered thereon.
• Losses arising from your reliance on information or content published on the Platform.

The s5.com Platform is provided on an "as is" and "as available" basis. s5.com makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for a particular purpose of the Platform or any content thereon.

In no event shall s5.com's total aggregate liability to any player exceed the total amount of real-money PHP funds deposited by that player in the twelve (12) months immediately preceding the event giving rise to the claim.

10. Privacy & Data Protection

The collection, use, storage, and protection of your personal information by s5.com is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By using the s5.com Platform, you consent to the processing of your personal data as described in the Privacy Policy.

In summary, s5.com collects personal information — including your name, date of birth, Philippine mobile number, email address, and payment details — for the purposes of account registration, identity verification, transaction processing, fraud prevention, and compliance with applicable anti-money laundering regulations. Your data will not be sold to third parties for marketing purposes.

For the full details of how s5.com handles your personal information, please review our Privacy Policy.

11. Responsible Gaming

s5.com is committed to promoting responsible gaming among all Filipino players. We firmly believe that gambling should remain a form of entertainment and should never be pursued as a source of income or a means of recovering financial losses.

All s5.com accounts include access to the following responsible gaming tools, available in your account settings after s5.com login:

• Deposit Limits: Set daily, weekly, or monthly PHP deposit limits on your account.
• Session Time Reminders: Receive notifications when you have been playing for a specified duration.
• Cooling-Off Period: Temporarily suspend your account for a defined period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the s5.com Platform. Self-exclusion requests are processed promptly and cannot be reversed during the elected exclusion period.
• Reality Check: Receive periodic on-screen reminders of time spent and net session activity.

12. Account Suspension & Closure

s5.com reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or collusion.
• Failure to complete identity verification within the required timeframe.
• Provision of false or misleading registration or verification information.
• Receipt of a self-exclusion request from the account holder.
• Receipt of a third-party notification that the account holder is a problem gambler or is under 21 years of age.
• Conduct that is abusive, threatening, or harmful to s5.com staff, other players, or the integrity of the Platform.

Upon closure of an account for any reason other than verified fraud or material breach, s5.com will return any remaining verified real-money PHP balance to the account holder via their last verified withdrawal method, after deducting any outstanding obligations owed to s5.com.

You may close your s5.com account at any time by contacting our support team. Upon closure, all active bonuses and promotional credits will be forfeited.

13. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or in connection with your use of the s5.com Platform or these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to contact s5.com's support team in good faith to attempt to resolve the dispute amicably. s5.com will endeavour to respond to all formal complaints within five (5) business days.

In the event that a dispute cannot be resolved through direct communication, both parties agree to submit to a mutually agreed mediation process before proceeding to litigation. The costs of mediation shall be shared equally between the parties unless the mediator determines otherwise.

14. Amendments to These Terms

s5.com reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, s5.com will endeavour to notify registered players by posting a notice on the Platform or by sending an email notification to the address registered on your account. The revised Terms will take effect from the date of publication on this page.

Your continued use of the s5.com Platform following the publication of any revised Terms constitutes your acceptance of the updated agreement in full. If you do not agree to the revised Terms, you must cease using the Platform and close your account.

The most current version of these Terms will always be available on this page. The "Last Updated" date at the top of this document indicates when the Terms were most recently revised.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the s5.com Platform in general, please contact our support team. Our player support representatives are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly through the s5.com Platform after login
• Response Time: We aim to respond to all email inquiries within 24 hours

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page for the fastest response.